Got a question?
よくある質問
配送と返品
Learn MoreQ1: What is the shipping rate and shipping time?
-
北米
アメリカ合衆国
レンズ
特急：19米ドル（製造時間を含めて8～12日）
標準: 8 米ドル (製造時間を含めて 14 ～ 16 日)
アラスカ、ガウム、ハワイの場合、配送料は18米ドル、配送時間は12〜16日です。Quest 2 フェイスカバー、Halo ストラップ、マグネットベースパック
標準: 送料無料 (8～10日)クエスト 2 キャリングケース
標準: USD$4 (8～10日)空軍の住所はサポートしていません
カナダ
レンズ
特急: 21 米ドル (製造時間を含めて 8 ～ 12 日)
標準: 10 米ドル (製造時間を含めて 14 ～ 18 日)Quest 2 フェイスカバー、Halo ストラップ、マグネットベースパック
標準: USD$10ドル (9 - 18日)メキシコ
レンズ
標準: 18 米ドル (18 - 35 日)アクセサリー
アクセサリー製品はメキシコには発送できません -
ヨーロッパ
イギリス
レンズ
急送: 20 米ドル (8 - 12 日)
標準: 10 米ドル (12 - 16 日)アクセサリー
標準: 15米ドル (12～18日)その他のヨーロッパ
レンズ
特急: 18 米ドル (製造時間を含めて 12 ～ 16 日)
標準: 12 米ドル (製造時間を含めて 16 ～ 21 日)Quest 2 フェイスカバー、Halo ストラップ、マグネットベースパック
標準: USD$12ドル (17 - 21日) + VAT税 -
アジア太平洋
オーストラリア
レンズ
特急: 19 米ドル (製造時間を含めて 8 ～ 12 日)
標準: 8 米ドル (製造時間を含めて 12 ～ 20 日)アクセサリー
標準: 8ドル (10～18日)日本
レンズ
特急: 18 米ドル (製造時間を含めて 8 ～ 12 日)
標準: 7 米ドル (製造時間を含めて 12 ～ 16 日)アクセサリー
速達: 18 米ドル (8 - 12 日)
標準: 7ドル（12～16日）台湾
レンズ
標準: 5ドル (7日間)アクセサリー
標準: 5ドル (7日間)インド
レンズ
標準: 9 米ドル (製造時間を含めて約 30 日)アクセサリー
標準: USD$15ドル(約30日間) -
南アメリカ
チリ
レンズ
標準配送: 10 米ドル (製造時間を含めて 14 ～ 24 日)アクセサリー
この地域にはアクセサリを発送しておりません。ブラジル
レンズ
標準: 18 米ドル (製造時間を含めて 35 ～ 40 日)アクセサリー
標準: 18米ドル (35～40日)南米のその他の地域
レンズ
標準: 18 米ドル (製造時間を含めて 35 ～ 40 日)アクセサリー
Standard: USD$18dollars (35-40 days) -
その他の国
その他の国
レンズ
標準: 17 米ドル (製造時間を含めて 12 ～ 30 日)アクセサリー
標準: 15ドル (12～16日)イスラエル、南アフリカ:
レンズ
標準: 18 米ドル (製造時間を含めて 12 ～ 30 日)アクセサリー
標準: 18米ドル (12～16日)ロシアとウクライナ
予測不可能な物流スケジュールのため、追って通知があるまでロシアへの発送を一時停止します。
中東（クウェート、カタール、アラブ首長国連邦、エジプト）
レンズ
標準: 25 米ドル (製造時間を含めて 10 ～ 30 日)アクセサリー
標準: 25米ドル (8～11日)サウジアラビア
レンズ
特急: 20 米ドル (製造時間を含めて 7 ～ 10 日)
標準: 10 米ドル (製造時間を含めて 10 ～ 18 日)アクセサリー
標準: USD$10ドル (10-18日)
Q2: What is your return policy?
A: Since prescription lenses are custom-made products, we do not accept returns for wrong prescription ordered due to customer's mistakes. Please pay close attention to your prescription information when you place your order.
We will offer the customer service to make every customer happy
For any cases, you should contact us at サポート
We will offer the customer service to make every customer happy
For any cases, you should contact us at サポート
注文
Learn MoreQ1: What is IPD?
A: IPD stands for interpupillary distance—which means the distance between the center of your eyes. There is a space in our product page for you to fill in and please use the distance IPD when ordering. If there is no IPD on your prescritption form, you can download a mobile app named "eyemeasure" from google play store or apple app store, and you can use the app to measure the IPD.
The reason why IPD/PD is optional is that we will only make adjust for people with extreme IPD values, for people's eye which are in the range of 62-70 IPD, no adjustment will be made.
The reason why IPD/PD is optional is that we will only make adjust for people with extreme IPD values, for people's eye which are in the range of 62-70 IPD, no adjustment will be made.
Q2: On my prescription form there are two value of the IPD, what should I enter?
A: Some prescription form have a single IPD, while some indicates left PD and right PD respectively. For those whose form has only one IPD, simply enter the value into the text box; for those whose form has two values, please enter the information with this format: L: (Your left eye's PD), R: (Your right eye's PD).
Q3: Do you make progressive lenses?
A: Progressive spectacles have 2 or more prescriptions in one pair of glasses. That allows you to do close-up work (like reading a book), middle-work (like checking out a website on a computer), or distance viewing (like driving) without needing to change your glasses. They are sometimes called Multifocal Lenses.
Progressive lenses does not work well in VR as in real life, and single focal lenses will be a better type of lenses for viewing in VR. Therefore, VR WAVE only make lenses for single focal lenses in VR. Progressive lenses’ wearer shall follow the below guidelines when ordering from VR WAVE.
For customers that wear bi-focal spectacles in real life, it is recommended to use the distance prescription to place the order. For customers that wear tri-focal spectacles, it is recommended to use the intermediate prescription to place the order. Despite the recommendation, the effects of the lenses will vary among individuals, thus we highly recommend customer to try out which prescription type works best for them in VR before ordering. In this way, you are able to put your correct prescription on our website.
Progressive lenses does not work well in VR as in real life, and single focal lenses will be a better type of lenses for viewing in VR. Therefore, VR WAVE only make lenses for single focal lenses in VR. Progressive lenses’ wearer shall follow the below guidelines when ordering from VR WAVE.
For customers that wear bi-focal spectacles in real life, it is recommended to use the distance prescription to place the order. For customers that wear tri-focal spectacles, it is recommended to use the intermediate prescription to place the order. Despite the recommendation, the effects of the lenses will vary among individuals, thus we highly recommend customer to try out which prescription type works best for them in VR before ordering. In this way, you are able to put your correct prescription on our website.
Q4: Reading or Distance Prescription?
A: If you have tri-focal prescription or bi-focal prescription, use the distance prescription is recommended.
In VR, the normal viewing distance is approximately 5 meters, so you should use the distance to place the order. However, suitability varies among individuals, and customers are suggested to compare the distance and intermediate prescription (Tri-focal situation) and see which one suits best.
In VR, the normal viewing distance is approximately 5 meters, so you should use the distance to place the order. However, suitability varies among individuals, and customers are suggested to compare the distance and intermediate prescription (Tri-focal situation) and see which one suits best.
Q5: Should I use my contact prescription or eye glasses prescription when ordering?
A: You should use your eye glasses prescription when ordering. If you only have contact lenses' prescription information with you, the PWR value can be converted to SPH. The value PWR will equal to SPH with an addition of 0.25. For example if your PWR of OD is 3.50, you should add 0.25 and enter -3.75 as the SPH value on our website. You can ignore the BC and DIA value on your contact lenses' box. The SPH cnoverted should always be in negative because contact lenses can only correct nearsightedness which is represented in minus.
If you have astigmatism, you also have to enter the corresponding value of CYL and AXS. No value adjustment needed for CYL and AXS when you use the contact lenses' value to order.
Please note that when you use the contact lenses' prescription to order, pick the minus value for the SPH, NOT the plus sign.
If you have astigmatism, you also have to enter the corresponding value of CYL and AXS. No value adjustment needed for CYL and AXS when you use the contact lenses' value to order.
Please note that when you use the contact lenses' prescription to order, pick the minus value for the SPH, NOT the plus sign.
Q6: How can I ensure my credit card information is securely protected?
A: We use two payment gateway providers, which are stripe and paypal. Both companies are reputable payment processors, and VR WAVE will never have the access of your credit card information as those information are hidden from merchants like us.
Q7: Why some part of my prescription form is written as "DS"? What does that mean?
A: For the parts that are written as "DS" that means there is no value in those parts. For example, if you see "DS" for CYL and AXS, that means you do not have astigmatism and you can skip the entry for CYL and AXS
Q8: I wear reader glasses only, how should I order on your website?
A: The reader glasses corrects hyperopia, which is represented in plus sign at the SPH. For example if the magnification strength of your reader glass is 1.25, that means you should order by picking SPH +1.25 for both eyes.
Q9: What are the available payment method?
A: We support visa, mastercard, amercia express, JCB, UnionPay, Apple Pay and Google Pay.
Lenses Care and Others
Learn MoreQ1: Are you lenses high-index? Why I do not see the high-index option?
A: For lenses with higher prescription we automatically make your lenses as high index (thinner), so that the prescription lenses will not touch the headset's lenses. We do not charge extra for high-index because high-index is necessary for high prescription.
Q2: Can I use my medical credits / insurance to pay for the lenses?
A: Sorry that we only accept money payments and no credits/insurance payment will be accepted.
Q3: Should I use the glass spacer when using VR WAVE lenses?
A: It is recommended to use the glass spacer so as to increase the distance between the lenses and your eyes. In rare cases, some customers who has bigger noses will have the lenses touching the nose, and using the glass spacer can alleviate the potential issue.
Q4: How to install the lenses?
A: You can visit our installation guide page by scanning this QR code, or visit https://solo.to/vrwave. There you can check on the installation videos of each type of lenses.
Q1: What is the shipping rate and shipping time?
A: レンズの発送には DHL/UPS/TNT/FEDEX/USPS を使用します。料金は次のとおりです。
アメリカ合衆国
レンズ
特急：19米ドル（製造時間を含めて8～12日）
標準: 8 米ドル (製造時間を含めて 14 ～ 16 日)
アラスカ、ガウム、ハワイの場合、配送料は18米ドル、配送時間は12〜16日です。
Quest 2 フェイスカバー、Halo ストラップ、マグネットベースパック
標準: 送料無料 (8～10日)
クエスト 2 キャリングケース
標準: USD$4 (8～10日)
空軍の住所はサポートしていません
カナダ
レンズ
特急: 21 米ドル (製造時間を含めて 8 ～ 12 日)
標準: 10 米ドル (製造時間を含めて 14 ～ 18 日)
Quest 2 フェイスカバー、Halo ストラップ、マグネットベースパック
標準: USD$10ドル (9 - 18日)
メキシコ
レンズ
標準: 18 米ドル (18 - 35 日)
アクセサリー
アクセサリー製品はメキシコには発送できません
イギリス
レンズ
急送: 20 米ドル (8 - 12 日)
標準: 10 米ドル (12 - 16 日)
アクセサリー
標準: 15米ドル (12～18日)
その他のヨーロッパ
レンズ
特急: 18 米ドル (製造時間を含めて 12 ～ 16 日)
標準: 12 米ドル (製造時間を含めて 16 ～ 21 日)
Quest 2 フェイスカバー、Halo ストラップ、マグネットベースパック
標準: USD$12ドル (17 - 21日) + VAT税
オーストラリア
レンズ
特急: 19 米ドル (製造時間を含めて 8 ～ 12 日)
標準: 8 米ドル (製造時間を含めて 12 ～ 20 日)
アクセサリー
標準: 8ドル (10～18日)
日本
レンズ
特急: 18 米ドル (製造時間を含めて 8 ～ 12 日)
標準: 7 米ドル (製造時間を含めて 12 ～ 16 日)
アクセサリー
速達: 18 米ドル (8 - 12 日)
標準: 7ドル（12～16日）
台湾
レンズ
標準: 5ドル (7日間)
アクセサリー
標準: 5ドル (7日間)
インド
レンズ
標準: 9 米ドル (製造時間を含めて約 30 日)
アクセサリー
標準: USD$15ドル(約30日間)
チリ
レンズ
標準配送: 10 米ドル (製造時間を含めて 14 ～ 24 日)
アクセサリー
この地域にはアクセサリを発送しておりません。
ブラジル
レンズ
標準: 18 米ドル (製造時間を含めて 35 ～ 40 日)
アクセサリー
標準: 18米ドル (35～40日)
南米のその他の地域
レンズ
標準: 18 米ドル (製造時間を含めて 35 ～ 40 日)
アクセサリー
Standard: USD$18dollars (35-40 days)
その他の国
レンズ
標準: 17 米ドル (製造時間を含めて 12 ～ 30 日)
アクセサリー
標準: 15ドル (12～16日)
イスラエル、南アフリカ:
レンズ
標準: 18 米ドル (製造時間を含めて 12 ～ 30 日)
アクセサリー
標準: 18米ドル (12～16日)
ロシアとウクライナ
予測不可能な物流スケジュールのため、追って通知があるまでロシアへの発送を一時停止します。
中東（クウェート、カタール、アラブ首長国連邦、エジプト）
レンズ
標準: 25 米ドル (製造時間を含めて 10 ～ 30 日)
アクセサリー
標準: 25米ドル (8～11日)
サウジアラビア
レンズ
特急: 20 米ドル (製造時間を含めて 7 ～ 10 日)
標準: 10 米ドル (製造時間を含めて 10 ～ 18 日)
アクセサリー
標準: USD$10ドル (10-18日)
Q2: What is your return policy?
A: Since prescription lenses are custom-made products, we do not accept returns for wrong prescription ordered due to customer's mistakes. Please pay close attention to your prescription information when you place your order.
We will offer the customer service to make every customer happy
For any cases, you should contact us at サポート
We will offer the customer service to make every customer happy
For any cases, you should contact us at サポート
Q3:What happens if the shipping carrier lost the parcel?
A: Since the shipping is out of VR WAVE's control, we will advise you to contact the shipping carrier for assistance. However we will still remain reachable at support@vr-wave.store
Q1: What is IPD?
A: IPD stands for interpupillary distance—which means the distance between the center of your eyes. There is a space in our product page for you to fill in and please use the distance IPD when ordering. If there is no IPD on your prescritption form, you can download a mobile app named "eyemeasure" from google play store or apple app store, and you can use the app to measure the IPD.
The reason why IPD/PD is optional is that we will only make adjust for people with extreme IPD values, for people's eye which are in the range of 62-70 IPD, no adjustment will be made.
The reason why IPD/PD is optional is that we will only make adjust for people with extreme IPD values, for people's eye which are in the range of 62-70 IPD, no adjustment will be made.
Q2: On my prescription form there are two value of the IPD, what should I enter?
A: Some prescription form have a single IPD, while some indicates left PD and right PD respectively. For those whose form has only one IPD, simply enter the value into the text box; for those whose form has two values, please enter the information with this format: L: (Your left eye's PD), R: (Your right eye's PD).
Q3: Do you make progressive lenses?
A: Progressive lenses do not perform well on VR, so we do not make progressive lenses for VR. The ADD figure on your prescription form is the reading distance information, which we do not need for manufacturing.
Q4: Reading or Distance Prescription?
A: If you have tri-focal prescription or bi-focal prescription, use the distance prescription is recommended.
In VR, the normal viewing distance is approximately 5 meters, so you should use the distance to place the order. However, suitability varies among individuals, and customers are suggested to compare the distance and intermediate prescription (Tri-focal situation) and see which one suits best.
In VR, the normal viewing distance is approximately 5 meters, so you should use the distance to place the order. However, suitability varies among individuals, and customers are suggested to compare the distance and intermediate prescription (Tri-focal situation) and see which one suits best.
Q5: Should I use my contact prescription or eye glasses prescription when ordering?
A: You should use your eye glasses prescription when ordering. If you only have contact lenses' prescription information with you, the PWR value can be converted to SPH. The value PWR will equal to SPH with an addition of 0.25. For example if your PWR of OD is 3.50, you should add 0.25 and enter -3.75 as the SPH value on our website. You can ignore the BC and DIA value on your contact lenses' box. The SPH cnoverted should always be in negative because contact lenses can only correct nearsightedness which is represented in minus.
If you have astigmatism, you also have to enter the corresponding value of CYL and AXS. No value adjustment needed for CYL and AXS when you use the contact lenses' value to order.
Please note that when you use the contact lenses' prescription to order, pick the minus value for the SPH, NOT the plus sign.
If you have astigmatism, you also have to enter the corresponding value of CYL and AXS. No value adjustment needed for CYL and AXS when you use the contact lenses' value to order.
Please note that when you use the contact lenses' prescription to order, pick the minus value for the SPH, NOT the plus sign.
Q6: How can I ensure my credit card information is securely protected?
A: We use two payment gateway providers, which are stripe and paypal. Both companies are reputable payment processors, and VR WAVE will never have the access of your credit card information as those information are hidden from merchants like us.
Q7: Why some part of my prescription form is written as "DS"? What does that mean?
A: For the parts that are written as "DS" that means there is no value in those parts. For example, if you see "DS" for CYL and AXS, that means you do not have astigmatism and you can skip the entry for CYL and AXS
Q8: I wear reader glasses only, how should I order on your website?
A: The reader glasses corrects hyperopia, which is represented in plus sign at the SPH. For example if the magnification strength of your reader glass is 1.25, that means you should order by picking SPH +1.25 for both eyes.
Q9: What are the available payment method?
A: We support visa, mastercard, amercia express, JCB, UnionPay, Apple Pay and Google Pay.
Q1: Are you lenses high-index? Why I do not see the high-index option?
A: For lenses with higher prescription we automatically make your lenses as high index (thinner), so that the prescription lenses will not touch the headset's lenses. We do not charge extra for high-index because high-index is necessary for high prescription.
Q2: Can I use my medical credits / insurance to pay for the lenses?
A: Sorry that we only accept money payments and no credits/insurance payment will be accepted.
Q3: Should I use the glass spacer when using VR WAVE lenses?
A: It is recommended to use the glass spacer so as to increase the distance between the lenses and your eyes. In rare cases, some customers who has bigger noses will have the lenses touching the nose, and using the glass spacer can alleviate the potential issue.
Q4: Should I clean the lenses with the alcohol wipe provided?
A: Yes, you can use the alcohol wipe to clean the lenses. It is safe to do so.
Q5: How should I store the VR WAVE lenses?
A: You can either keep the lenses installed onto the headset, or store them at the pouch we provided. In any cases, do not put the headset under the sun, as sunrays will cause permanent damages to the headset's lenses.
Q6: How to install the lenses?
A: You can visit our installation guide page by scanning this QR code, or visit https://solo.to/vrwave. There you can check on the installation videos of each type of lenses.
Q7: Why do magnets rust?
A: Most magnets contain iron, which is prone to rusting when exposed to moisture or liquids. This can damage the magnet and reduce its effectiveness over time.
Q8: How can I keep my magnets from rusting?
A: To prevent rusting, follow these steps:
Avoid water exposure: Ensure magnets do not come into contact with water, sweat, or any other liquids. Dry immediately: If your magnets accidentally get wet, dry them thoroughly with a soft, absorbent cloth. Keep away from cleaning solutions: Do not expose magnets to cleaning products or other liquid components, as they can accelerate corrosion.
Avoid water exposure: Ensure magnets do not come into contact with water, sweat, or any other liquids. Dry immediately: If your magnets accidentally get wet, dry them thoroughly with a soft, absorbent cloth. Keep away from cleaning solutions: Do not expose magnets to cleaning products or other liquid components, as they can accelerate corrosion.
Q9: Can I clean magnets safely?
A: Yes! Use a dry or slightly damp cloth to wipe away dirt. Make sure to dry the magnet immediately if it gets damp. Avoid using strong chemicals or soaking the magnet in water.
Q10: What should I do if my magnets rust?
A: If rust appears: Gently clean the area with a dry, soft cloth. Contact us at サポート, so we can assist you further.
左/右矢印を使用してスライドショーを移動するか、モバイルデバイスを使用している場合は左右にスワイプします